Refund Policy
Last updated: 7 July 2026
1. Free Trial
Wava offers a 14-day free trial with no credit card required. No charge is collected during the trial, so no refund question arises. If you do not upgrade to a paid plan after the trial, your account is not automatically charged.
2. Payment Processor (Paddle)
Payments are processed by Paddle.com Market Limitedacting as Merchant of Record; Paddle appears as the seller on your invoice. This means Paddle is responsible for collecting and remitting applicable VAT/sales tax. This policy describes when Wava issues a refund, in addition to Paddle's own refund handling.
3. 14-Day Money-Back Guarantee
Within 14 days of your first paid charge, you are entitled to a full refund — no questions asked. Simply email info@wavaapp.com from your account address and the refund will be issued to your original payment method via Paddle.
4. Cancellation
- Subscriptions renew monthly; you may cancel at any time via the dashboard, and cancellation takes effect at the end of the current billing period.
- Outside the guarantee window, no additional refund is issued for the remaining period — cancelling mid-cycle does not entitle you to a pro-rata refund.
5. Other Refund Cases
A full or partial refund will be issued in the following cases:
- Duplicate charges for the same billing period — full refund.
- Unauthorised or fraudulent transactions — full refund.
- A serious outage caused by Wava that renders the Service unusable for a significant portion of the billing period — contact us for a partial refund.
6. How to Request a Refund
Send your refund request to info@wavaapp.com with your account email. Guarantee-window requests are processed immediately; other requests are reviewed within 5 business days. Approved refunds are issued to your original payment method via Paddle.
7. Contact
Filova LTD
Companies House No: 17263134
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Phone: +44 7441 427697