Data Deletion Request

How to delete your data

To request deletion of your personal data (phone number, message history, account information), email privacy@wavaapp.com.

If you reached us through a business's WhatsApp line, that business is the data controller for the conversation and Wava acts only as its processor. We pass your request on to them, assist in resolving it, and come back to you.

For identity verification we ask only for what is necessary and proportionate to the request — usually the WhatsApp number you messaged us from, or the email address on your account. We request an identity document only where there is reasonable doubt about who you are; it is used for verification only and deleted as soon as verification is complete.

What replying "STOP" does — objection, not erasure

Replying "STOP" to the bot on WhatsApp halts messaging and further processing, and closes your conversation. That is your right to object to processing (GDPR Art. 21, KVKK Art. 11) — it does not erase records already held. To have those deleted, use the email route above.

Response times

• Türkiye (KVKK Art. 13): within 30 days
• United Kingdom (UK GDPR): within one month (extendable by two further months for complex requests)
• End users located in the EU (GDPR Art. 12): within one month — resolved together with the business acting as controller

See our Privacy Policy for more detail.